[The lack of anything to see on the screen was unusual, but Al just assumes that perhaps this person has something about their appearance they dislike showing off. For now, he doesn't even connect this with a call of someone trapped outside, he merely thinks this is someone trying to pass the long, dark hours of the night.]

I don't think anything can be as black and white as a good or a bad person, not when people are so complicated. But... I guess I think that if you willingly hurt someone, or repeatedly hurt people not out of defence, that makes you bad. But even then, I don't think it's ever too late for someone to make up for what they've done in the past, as long as they keep moving forwards and trying their best.

[He has to believe this. He needs to.]